Cancellation Policy:

You can cancel your order within 2 hours of placing it by contacting our customer support team at care@maate.in or calling us at 18001020605. Once your cancellation request is registered, we will process a refund to your original payment method within 7-10 business days. Please note that orders cannot be canceled once they have been shipped.

Shipping & Delivery Policy:

Orders ship within 48 hours, pending address verification. Domestic delivery takes 5-7 business days; international, 7-11 business days post-dispatch. Free domestic shipping for orders over ₹599. Address changes possible within 2 hours of order placement.

Return Policy:

If you receive a product in a physically damaged condition, past its expiry date, with missing parts or accessories, or if it is lost in transit, you can request a return within 24 hours of receiving it. Contact our customer support team with details, and upon inspection at our facility, we will either exchange the product or issue a refund to your original payment method within 7-15 business days. Please ensure that opened or used products cannot be returned, and any damages due to neglect or improper usage may not be covered under our policy.

Contact:

Email – care@maate.in

Phone no. – +91-9711709900