1. Does it cost money to register for an account？
Your membership is and will remain free.
2. How can I see my previous orders?
To view your previous orders, log in to ROCKBROS with your email address and password. Select the »Customer Account« icon and then »Your Orders«.
3. Why was a credit card payment declined?
There can be several reasons why a credit card payment is declined. For example, an invalid card, missing verification, or a technical error on their website.
4. How do they accept the payments?
You can select your preferred payment method at checkout. They accept secure payments for local and international customers via credit cards, debit cards, and PayPal.
5. How long does the shipping take?
The shipping usually takes 3-4 business days.
6. Which shipping companies do they work with?
They ship items through shipping partners FBA and USPS.
7. Which countries do they ship to?
At present, they ship to the United States, and they will open to other countries later.
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