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Submitted: 3 years ago
Founded in 2008 by Albert Feng, Milanoo.com is a leading online retail store based in Chengdu, China specializing in selling men’s and women’s clothing, wedding and special events items, cosplay costumes, and a wide variety of other products. They always strive to provide our customers with high-quality products at a competitive price and cater to customer’s explicit needs.
Their customers may be from all corners of the planet, have different languages, traditions, and ways of life but they are united by our website. Thousands of customers connect through social media outlets every day such as Facebook, YouTube, Twitter, and Pinterest to discuss all things on Milanoo. They are proud to have so many customers associated with us and They always welcome new customers to join us at any time.
Advice is always offered by our highly trained (and extremely fashionable!) customer service team. They will give you sincere opinions for questions regarding suitability and differing styles. Not only solve the problem but also enhance your shopping experience.
Here at Milanoo, we realize that only high-quality products will get our customers coming back for more. Therefore our manufacturing teams are always handpicked and the items have to go through strict checks to ensure that it is a qualified product every time delivered.
They appreciate your opinion and advice and believe it is vital to ensure our grow-up and development. You can find us through the Milanoo Help Center.
Milanoo has a set of values that distinguish us from other companies. These are the four core values They live by:
1. The customer always comes first.
2. Creating a great environment for Milanoo employees will in turn improve the shopping experience of our customers.
3. Always be reliable, honest, and open.
4. Encourage customers to be themselves and to shop for items they will love.
1. Return application must be submitted within 14 days from the date of receipt of the package. If the application exceeds 14 days we will not be able to accept your request.
2. After receiving your Return & Exchange application, our customer service will contact you. Please check and reply to e-mail timely. If there is no reply within 7 days, Return & Exchange Application will be closed automatically and unable to continue the return process.
3. Products with custom made, disposable, swimsuits, close-fitting lingerie and underwear, pet supply, used, and damaged are unavailable for return. Electronic products such as drones and mobile phones and products with sealed packaging will not be returned once opened.
4. Please make sure the return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories must be returned together.
5. The return address isn’t the company address on the Milanoo website. Our customer service will provide you a return address and an RMA number after return authorized.
6. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue the return process. Please make sure to remark the RMA number on the outside of the parcel when return. If the parcel is returned to another address or without an RMA number on the outside packaging, we cannot refund or exchange it.
7. Please use Post Office when returning goods. If we fail to receive the return parcels for returning through other carriers, the buyer needs to undertake the loss.
8. Return and reship cost is on the buyer, freight collect isn’t acceptable.
9. We shall charge a certain amount of restocking fee on each returning merchandise. Wedding Dresses, Wedding Party Dresses, Special Occasion Dresses, and Groom Wear: 20% restocking fee. Rest of Merchandise: 15% restocking fee. (The percentage of the amount for the deduction is alterable based on the situation.)
1. Since it is manual measurement, the physical size may be slightly different from the size chart (Apparel Products: ±4cm for the bust, waist and hip size, ±2 cm for the item length, and the length of the sleeves and so on).
2. Due to the shooting light and the screen setting, physical color may be slightly different from the picture online.
3. Please notice some products may have an odor, fading, spinning, and wrinkle due to the feature of the material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. Yes, it’s possible some of the clothing buttonholes are not open. So please cut it with the scissors after it is received. Please do not cut the buttonhole beyond the border.
6. Accessories, colors, patterns, product details, and so on may be slightly different from the pictures online due to different production batches.
all Us：Sun-Fri(Chinese holiday Excepted)EST 21:30-6:00